FAQ / Privacy Statement/Legal Advisory
Our normal operations, have been affected by the ongoing health crisis both in the United States and around the World.
We are serving our customers as usual, however, there are several guidelines that we must have you take notice of, when placing an order with us.
The normal, U.S. domestic window of delivery via USPS 3 Day Priority Mail, is now taking longer to arrive at their destinations, as much as 10 to 15 days, after the shipping process has begun. This is completely out of our control.
International shipments may take up to 45 days to arrive, plus, any delays at customs.
Further, we will not be able to accept as returned or exchanged, items received and opened from it's original boxes, regardless if removed from plastic coverings, due to health and safety concerns.
Therefore, please take all these factors into consideration prior to placing your orders.
The products CrownMaster's offers on our online store, are made with the highest quality materials, as disclosed on each item's description. Our products are made to order for each customer.
Our goal is to provide a cost effective option for customers desiring value and quality.
Before placing an order, if purchasing one of our "full round" crowns ( these do not have an expandable headband ), make sure to measure your head correctly.
Most of our round crowns measure 7-8 inches in width from front to back, across the scalp. A few, even measure close to 9 inches.
It is best to read the crown's description on the website and determine if the crown will fit you as is. If not, we do offer a re-sizing modification, using a fabric covered, foam "insert", which is applied to the inside, base of the crown.
The fabric's colour is dark blue and actually makes wearing the crown quite comfortable and regal looking. With the insert, the internal width, can be reduced by several inches, from 6 to 8, depending on the specific crown.
CrownMasters will not assume responsibility if you order a full round crown that will be too large or too small, as all sales are final.
Complete sizing and description information is provided on our website, to help you choose a crown that will suit you, PRIOR to purchasing it.
BEST WAY TO MEASURE YOUR HEAD FOR ROUND CROWNS:
For your convenience, we offer a simple format to do this. Please refer to the "FAQ" section further below for details.
Please be sure that you are ordering what you like, what you need, as, all sales are final and non refundable, no exchanges are accepted. We manufacture our products to order, for each individual customer. Items are fully described, including dimensions, with front, side and back photos. If you have any questions, email or call us, before placing your online order.
Returned items and refunds, when and if approved, by store management, will be subject to forfeiture of original shipping, insurance and handling costs, and a re-stocking surcharge of 35%. Further, you will need to cover the cost of returning the item back to us, via USPS 3 Day Priority Delivery service. A returned authorization code and return address information, will be emailed, for your convenience.
Within the continental United States, orders take, approximately 1 week for delivery to your location, i.e., if you place the order on a Monday, your order will arrive by the following Monday, subject to conditions beyond our control, i.e., weather, airline, airport and post office related delays. For international orders, add an extra 5-6 days. Check with us for expedited services via USPS Express Mail or FedEx, for which a surcharge will be quoted, if such premium services are available.
NOTE: If your order is received after hours, it will be processed on the next business day.
Once the payment is received, which takes approximately 48 hours to clear, your merchandise, will be shipped via USPS, unless otherwise stated.
We will provide you with a tracking code to monitor the delivery process.
You may also use your FedEx or UPS account, subject to availability and an additional service fee of $ 50.00.
For international orders, these will be shipped via USPS International Post and take 5-12 days to arrive at your destination, longer, if you live in remote locations.
Payments can be made via Paypal, which means you may use any major credit card, bank debit card and even your checking account, all through a secured, hacker free system.
If you do not have a Paypal account, you can still use this system to pay for your purchases. To use Paypal without having an established account, follow the prompts in the "check out" section.
Once a paid order is received, the request to have the piece made is sent at once to our jewelers, in order to start the process immediately and guarantee a timely delivery of the item purchased.
We reserve the right to cancel or refund, any orders that are considered fraudulent or at risk of chargebacks, and other losses, as notified by our loss and prevention advisors and or, banks. This includes shipping items to certain regions around the world, with high incidents of mail theft, mishandling of packages, that result in damage or complete destruction of merchandise.
Orders that meet this criteria, or orders that have been placed multiple times, using different credit cards, failing to generate authorization codes, will be cancelled and refunded.
IMPORTANT NOTICE REGARDING DELIVERIES VIA USPS, UPS, FedEx, etc: If your package is delivered to your "ship to address" and you or someone else, is NOT there to SIGN for it, the delivery person, will NOT leave the package at the front door, this is for your own protection. A note will be left at your door, with instructions on how to re-schedule delivery or, pick your package up at the post office or distribution centre of either UPS or FedEx. Please have photo ID available.
Failure to have the item re-scheduled for delivery, or having it sit at their facility, beyond 15 days or more, will result in the package being returned to CrownMasters, unsecured, subject to loss and or damage, enroute. Should this occur to your order and the item is received in re-sellable condition, a refund will be issued to your credit card, minus the original shipping, insurance and handling costs and, a 35% restocking fee.
MISSING STONES: We assure all items are shipped with nothing missing. There are times, USPS and or, the Dept. of Homeland Security, at airports, seaports and other trans shipment points, may open packages to inspect contents. This may result in mishandling of your item (s), resulting in stones falling off. As such, we are not responsible for these incidents, as they are beyond our control. Crownmasters is also not responsible for other damages occurred during the shipment and handling process, once it is in the hands of the post office and transportation providers.
Once you receive your package, carefully inspect your item (s). If any stones are missing, look inside the box, including folds and flaps, they may be there. If not, file a claim with your local post office. We do not carry or sell, extra loose stones. In case of any type of loss and or damage to your items (s), you can open a claim with your local post office, using the tracking code provided when the item was shipped. USPS will then, provide you with details regarding returning the package to the local post office and an estimate regarding monetary compensation.
CANCELLING OF ORDERS PRIOR TO SHIPMENT:
If you have placed an order and for whatever reason, you wish to cancel it, you will need to do so, BEFORE Midnight of the day you make the purchase. This is because, once an order is received, we begin the process of creating your item immediately, to assure timely shipping.
If you cancel beyond this time limit, your purchase will not be refundable as the item paid for has already begun to be made. A $ 35.00 credit card refund administration fee, will be deducted from your original payment, for orders cancelled PRIOR to midnight of the day you ordered the item online.
|FREQUENTLY ASKED QUESTIONS
Q.- Claims & Disputes"
Any claims or disputes, concerning orders, must be submitted in writing, via email, within 30 days of receiving merchandise. CrownMasters will do all possible to provide an amicable and fair solution to your claim or dispute.
Q.-Refunds/ Items damaged or destroyed enroute by USPS, FedEx, UPS and other shipping companies:
A.-Since we manufacture our products to order, all sales are final and non refundable.
If you received your order, damaged or destroyed in transit, hold onto the merchandise and the packing material, then, contact us. We will call the carrier on your behalf and get back to you with an update and further instructions, usually within 1-2 weeks.
Please keep in mind that claims filed with the United States Postal Office and all other shipping companies, can take 45 - 60 days to process, while all proof of damage and supporting documentation is reviewed by their insurance claims dept. Any replacement of merchandise, refunds or other types of compensation, will remain pending, until final decision is received by the shipping company. At that time, we will contact you regarding a replacement item or refund. Depending on the nature of the claim, we may ask you to return the merchandise back to us in the same container/box it arrived in.
In the event, that management does approve a refund , for a returned item, regardless of any given circumstance, the following will apply:
Item must be returned in a re-sellable condition, damage free, fully wrapped in the same cellophane it arrived in, or cushioned with foam, this applies for orders received from within the United States and internationally. Because we must adhere to a United States Federal Drug & Food Administration law, we cannot accept returns of any merchandise, that has been unwrapped, worn or otherwise, had it's original cellophane or plastic cover, removed.
Item must be securely packed and returned, 2 day Priority Mail, insured. Refund will take approximately 10-15 business days to process. A 35% Re-stocking fee, per item, will apply, plus a $ 20.00 bank surcharge for credit card refunds.
Note: Original shipping, insurance and handling costs, fees, are non refundable, regardless of the circumstance of the returned item.
Please note: The time limit to request exchanges on returned items, subject to management approval, is 30 days, from the date of the item's delivery.
Q. Returns ( Subject to management approval )
A. Items returned must have an “Authorisation Number from CrownMasters and are subject to the same 35% restocking fee and the $20.00 bank credit card refund surcharge.
The maximum time period allowed for refunds and returns, subject to management approval, is 30 days from ordering.
All returned items must be securely packed, and, insured, against loss or damage enroute, and, be in re-sellable condition.
Items must be returned, fully wrapped, in the same plastic/cellophane wrapping, in which it arrived. Due to USDA/FDA laws and permits, we cannot accept any items that have been unwrapped and or worn, and returned in that condition.
Any returned item must be shipped back to CrownMasters, within 30 days of ordering the original product, extensions will not be authorized.
On Sale items, Full Round crowns with velvet covered, cushioned inserts:
Please note that no refunds, returns, exchanges or modifications, will be extended on these purchases, as these are considered final sale transactions.
The same, will apply for any full round crowns, that include cushioned, velvet covered inserts, applied to the inside perimeter of the crown.
Important notice about ordering "full round" crowns:
Please be sure to measure your head correctly, before placing an order for a crown that is completely round, as these do not expand or contract. Also, keep in mind the type of hair you have, as this will determine how the crown will stay in place while it is worn.
Full crowns for children:
If your scalp diameter is 7 inches, do not order a crown that measures 7 1/2 or 8 inches, as it will not fit, or vice versa.
Adult, full crowns, an option to reduce the interior width dimension:
We offer the option of inserting a felt fabric interior foam padding, that can bridge the gap in those instances, please request it at the time of ordering.
The foam, is covered by the felt fabric and then, attached with jeweler's glue to the inside perimeter of the crown. The lining's colour is, royal blue.
Cost for this option, $ 35.00
This is considered a customized crown order and it is, 100% non refundable, returnable or available to be exchanged.
Suggestion on how to measure your head for "Full Round Crowns":
Take a measuring tape, wrap it around your head, exactly where you want your crown to sit. Lay the measuring tape on a flat surface and read the dimension therein. Divide that number by 3, that should give you your specific size for your head. Most of our full round crowns measure 8 inches across the scalp. Read below for re-sizing options.
Additional options for Re-sizing Full Round Crowns:
Our full round crowns are normally 6, 7 , 7 1/2, 8 inches, diameter size ( across the scalp ).
Q. What if despite my best measuring efforts, the crown is too big?
A. A 7 1/2 crown can be reduced to 7 or 6 1/2 by doing the following:
At any Walmart or Home Depot ( United States or whereever these stores are at ), or a hardware store, look for "window weather strips". This is a roll of foam that has adhesive on one side.
Purchase enough to line the interior of the crown, so the strip sticks to the inner side of the headpiece and the nonstick is
then touching your head. Not only will this reduce the size but it will make wearing the crown more comfortable. This is your best choice if you do not wish to order our in house inserts.
CrownMasters.com is commited to customer confidentiality. We hereby disclose our information gathering and
dissemination practices for our website, www.crownmasters.com
Your IP address is used to help identify you and your shopping cart, and to gather general demographic data about our client base.
We gather visitor's contact information (email address). We do not retrieve financial information ( account or credit card numbers). Contact data from the order form is used to send orders and information about our enterprise to our clients.
CrownMasters will utilise the contact information to reach the client when needed to in relation to a pending purchase or product inquiry.
It is our foremost policy not to sell or forward data from our client base to third parties or other entities for the purpose of unsolicited emails, printed matter or other types of sales and marketing efforts.
Paypal has security provisions designed to protect the loss, misuse, and alteration of the information under their control.
See the Paypal Security Page for additional details.
No credit card information, digits, expiration dates or security codes are stored in our servers.
Should you have any concerns regarding our privacy parameters, please contact us by email at:
All text, descriptions, written content, format and design, of this website, is copywrited material of Crownmasters.com, and it's owners.
As such, any copying of said text, descriptions, format, design and written content contained herein, without written permission from Crownmasters.com and it's owners, shall constitute infringement and unauthorised use or copying, hence, stealing.
Any such action by anyone, individual or enterprise, regardless of location, shall be subject to legal intervention and or, financial compensation to the fullest extent of United States as well as international laws.
This same advisory, will extend to any unauthorised use of photos and graphics of any product contained within this website, or the copying of any style or design of items herein.
Our products are manufactured, marketed and sold, to adults, 18 and over.
Use by younger teens, minors and toddlers, are to be supervised by adults.
Crownmasters is not responsible for any injury, damage or misuse therefore.
Further, most of our crowns and tiaras, will not fit children under 8 years of age, or,
are not recommended for that age group due to the design of these headpieces, stones that may fall off, etc. Please take this into consideration when placing your orders.
SAVE on return postage, restocking and administrative fees, ALWAYS, measure your head for "full crowns", to make sure, these will fit, PRIOR to placing your order!